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Frequently Asked Questions

How large are the ornaments?

The footprint of each ornament is generally between 9cm²-11cm², but their heights vary greatly. See the individual ornament's product description for specifics.

How long will my ornament take to reach me?

With my business being in its infancy, I'm currently wanting to keep my upfront costs as low as possible. This means I'm currently operating on the basis of crafting ornaments in response to demand so I'm not having to hold any material or stock. This may change in the future, but for now I aim to respond to orders on a Wednesday morning, so placing an order on a Tuesday will give you the least amount of time to wait. It will still likely be a matter of a couple of weeks at the most, but trust me, the wait is very much worthwhile!

Are collections of ornaments from other areas available? 

I'm currently working on building my Tyneside and Northumberland collections, but I'm always looking for opportunities to expand my ranges, particularly in North East England. If you feel you've identified a few locations that would make a particularly good range, get in touch!

Can I request a bespoke ornament modelled on my own business premises or home?

If you own or manage a location, or you have the relevant authority to commission my services, please visit the Bespoke Service page.

Which countries do you ship to?

I currently only ship to the UK.

Do you accept returns?

Breakages do happen, unfortunately, and a broken ornament is neither use nor ornament to anyone! If you receive an ornament that has broken during initial transit from me to you, I will issue a full £24 refund for the item, but regretfully I can't refund postage and packaging charges. For full details of my policy, please refer to my Refund Policy section of my Terms & Conditions.

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